Returns & Exchanges

RETURNS
Our policy lasts 30-days, for any reason you can return your item back to us within 30-days of delivery if you have not used the device. 

90-DAY MONEY BACK GUARANTEE
Our policy lasts 90-days, if our product doesn't work for you or doesn't give you the results you were looking for we will give you a percentage of your money back. You will need to provide us with pictures of your skin color, hair color, and IPL device flashes. 

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for instructions.

PENDING OR LATE DELIVERY 
If your order tracking shows delayed, pending, or has an alert on file we can not cancel or issue a refund until the package is back in our possession. 

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

RETURN SHIPPING
To return your product, you should mail your product directly to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.